Help & about

Questions,
answered.

Everything about the frame, pins, AI preview, shipping and returns. Can't find it? Email hi@makoauto.com.

The frame & pins
What is the frame made of?

Food-grade silicone with 20 pre-punched holes (6 top · 6 bottom · 4 each side). It fits standard US 12"×6" plates and is DMV-legal in all 50 states.

How do pins stay on?

Each pin has a threaded back post. You screw it into the hole from behind — the silicone grips tight and the pin sits flush on the front. No glue, no residue.

Can I change pins later?

Yes. Pins unscrew in seconds. Order extra pins anytime from the catalog — $3–5 each.

What finishes do pins come in?

Four: mirror silver, polished gold, black chrome and rose gold. All weatherproof and UV-stable.

Will pins fall off at highway speed?

No — they're tested to 120 mph and –20°F to 180°F. Tens of thousands of miles in customer testing.

How do I install the pins?

Your order arrives as the frame + a tray of pins. Each pin screws into a hole from the back — no tools needed for most, a dime works for stubborn ones. Most people finish their 12-pin design in about 5 minutes. It's genuinely fun, and you can rearrange anytime.

AI preview video
What engine generates the preview?

We route to Sora, Veo or Seedance depending on load and best fit for your scene. Typical render is 30–60 seconds; the 8s loop is emailed to you right after checkout.

Can I keep the video file?

Yes. MP4 download link is in your account + order confirmation. Share it, post it, print a QR to it — it's yours.

What if I don't like the preview?

Regenerate for free up to 3 times before the order enters production. After that it's $5/render.

Shipping & returns
How long until it ships?

We pack your order within 1–2 business days. US ground adds 3–5 days. Express (+$12) ships next-day. International (DHL) is 5–10 days.

Do you ship internationally?

Yes — 42 countries. Import taxes are the buyer's responsibility; we include full customs paperwork.

What's the return policy?

Unused items: 30 days, full refund. Once pins have been installed they can't be returned for refund, but you can swap pins within 60 days.

Can I use team logos / trademarked characters?

Our catalog only contains in-house or properly licensed pins. Custom uploads of trademarked content are reviewed and may be rejected.

Is this DMV-legal?

The frame does not obscure the plate number, state name, or registration stickers — it sits on the decorative border only. Legal in all 50 US states. Outside the US, check local regulations.