PBCPlanner · Support
Support
PBCPlanner is an independent, unofficial iPhone and iPad planning app. No account is required.
English
Help with PBCPlanner
Before contacting support
- Update to the latest App Store version.
- Quit and reopen the app if bundled content does not appear.
- For an external ticket or event page, verify the website in Safari; PBCPlanner does not control third-party availability.
- For a factual correction, include the event name, the incorrect field, and a primary or authorized source URL.
Location and distance
- PBCPlanner asks for location only after you tap a distance or map-location control. It never requires Always or background access.
- If access was denied, open Settings > Privacy & Security > Location Services > PBCPlanner and choose While Using the App.
- If Location Services are disabled for the whole device, turn them on in Settings before trying again.
- Precise Location is optional. With it off, iOS supplies an approximate position and PBCPlanner shows a less precise straight-line estimate.
- Location is not required: event maps, routes, schedules, and saved-plan tools remain available without it.
Event information, tickets, and maps
Event times, prices, availability, parking, road access, and weather may change. Reopen the linked organizer or authorized source before purchasing or traveling. Planning pins may represent a venue coordinate or a labeled approximate area; they are not guaranteed entrance or parking coordinates.
For ticket delivery, refunds, venue access, or organizer decisions, contact the relevant ticket seller, venue, or organizer directly.
What to include in a support email
Include your iOS or iPadOS version, device model, PBCPlanner version, selected language, a short description of what happened, and steps that reproduce the issue. You may attach a screenshot only after removing personal information and hiding any current-location marker.
Do not send passwords, verification codes, payment details, identity documents, or your home address.
简体中文
PBCPlanner 使用支持
联系支持前
- 请先更新至 App Store 中的最新版本。
- 如果内置内容没有出现，请退出并重新打开应用。
- 如果票务或活动外部页面有问题，请在 Safari 中再次确认；PBCPlanner 无法控制第三方网站状态。
- 如需纠正事实，请附上活动名称、错误字段及主办方或授权来源链接。
定位与距离
- PBCPlanner 只会在你主动点按距离或地图定位控件后请求定位，不需要“始终允许”或后台定位。
- 如果之前拒绝了权限，请打开“设置 > 隐私与安全性 > 定位服务 > PBCPlanner”，选择“使用 App 期间”。
- 如果设备已完全关闭定位服务，请先在系统设置中打开，再重新尝试。
- “精确位置”不是必需的；关闭时，iOS 会提供大致位置，应用显示的直线距离也会相应降低精度。
- 定位不是核心功能的前提：活动地图、路线、日程与收藏计划在没有定位权限时仍可使用。
活动信息、票务与地图
活动时间、票价、余票、停车、道路和天气都可能变化。购票或出发前，请重新打开应用内链接的主办方或授权来源。地图规划点可能是场地坐标，也可能是明确标注的约略区域，并不保证代表入口或停车位置。
票据发送、退款、场地准入或主办方决定，请直接联系相应票务方、场地或主办方。
支持邮件应包含什么
请提供 iOS 或 iPadOS 版本、设备型号、PBCPlanner 版本、所选语言、问题简述及可复现步骤。只有在移除个人信息并隐藏当前位置标记后，才附加截图。
请勿发送密码、验证码、付款资料、身份证件或家庭住址。